Terms and Conditions

Terms and Conditions

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By engaging with NKOLLO Tours and Safaris (referred to as "the Company"), customers acknowledge their acceptance of these Terms and Conditions.


Booking Tours.

a) Making a Booking

Booking a safari or tour involves an interactive process. After clients express their interests, we engage in dialogue to tailor the tour to their preferences. Upon agreement on the tour details and pricing, clients proceed to make a deposit, and we confirm the booking.

Clients are required to fill out forms to provide necessary details such as inbound flights and dietary restrictions. Special requests included in our Registration Form are honored whenever possible. However, requests outside of this form do not form part of the contract.

The Company reserves the right to decline a booking between its initiation and the delivery of receipt paperwork to the client.


b) Price Guarantee.

Once a booking is confirmed, we commit to honoring the prices outlined in the quotation, with exceptions outlined below:

  • Estimated price increases: We may include estimated price increases for bookings made significantly in advance. Clients are obliged to cover such increases within specified limits.
  • Government-regulated fees and taxes: Clients are responsible for additional charges due to unannounced changes in fees and taxes.
  • Fuel surcharges: Clients are responsible for additional charges due to sudden changes in fuel costs.
  • Major errors: In case of significant undercharging in our quotation, we reserve the right to withdraw the offer.
  • Exchange rate fluctuations: Clients are responsible for additional charges due to large movements in international exchange rates.


Payment Terms.

Payments are scheduled as follows:

  • Deposit payment due on camping safari bookings: 20%
  • Deposit payment due on Safari in Lodges bookings: 30%
  • Deposit payment due on tailor-made option bookings: 30% – 70%
  • Final Payments can be made upon arrival (Cash USD preferred).

Payment can be made via bank wire/transfer, credit cards, and online payments. All payments should be made to company accounts based in Tanzania.

It is common for separate payments from individuals within a group, but communication should be facilitated through the group leader.



Payment and Invoices.

All payments must be settled prior to the Tour start date. Clients are required to email a copy of the bank receipt upon making payments.




Quotations are made in USD. Payments can be made in USD via bank transfer, directly into our bank account or Online Credit Card Payment.



Tour Element Modifications.

a) By the Company

The Company reserves the right to make itinerary changes for the clients' suitability. In case of unscheduled delays or itinerary alterations due to factors beyond our control, clients are responsible for related expenses.

In group tours, itinerary alterations may be made to accommodate various package options.

Furthermore, the Company may need to make small modifications to the trip during the booking process, which do not impact the legal contract.

b) By the Client

Clients wishing to make changes to their booking after payment may be subject to an amendment fee. Cancellation of any booking element incurs standard cancellation charges.



Cancellation Policy

In the unfortunate event that you must cancel your tour, we kindly request that you notify us in writing. To offset the estimated losses incurred due to your cancellation, the following cancellation fees will apply per person based on the number of days prior to the departure date:

  • 61 days or more: Loss of deposit
  • 60 to 40 days: 25% of the total safari cost
  • 41 to 28 days: 60% of the total safari cost
  • 27 to 7 days: 80% of the total safari cost
  • Less than 7 days: 100% of the total safari cost

Credit notes on deposits may be provided in some cases. We understand that unforeseen circumstances may arise, necessitating the cancellation of your tour, and we strive to accommodate such situations with fairness and understanding.




Travel and Medical Insurance are recommended for all participants. Clients are responsible for their insurance coverage, which should include trip cancellation or limitation, medical expenses, evacuation, and repatriation.




Tour Suitability and Inappropriate Behaviour.

The Company reserves the right to terminate trip arrangements for clients whose behavior may cause distress, damage, danger, or annoyance to any party.

Clients are responsible for disclosing any limitations in mobility and relevant health information. The Company reserves the right to terminate trip arrangements for clients unable to cope with trip demands.




Problems Arising During a Trip.

Clients are requested to inform the Company or their guide of any problems during the trip for prompt resolution. Claims arising from undisclosed problems will not be entertained.



Liabilities and Limitations.

The Company and its agents are not liable for claims, losses, damages, injuries, or other issues beyond their control. Suppliers' terms and conditions may limit or exclude liability.



Additional Excursions and Activities.

The Company provides information about available activities and excursions but has no involvement in these services. Clients engage in these activities at their own risk.




Airline and Flight Issues.

Suppose any flight you have booked is canceled or delayed. In that case, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 – the Denied Boarding Regulations 2004, you must pursue the airline for the compensation due to you. All sums you receive or are entitled to receive from the airline concerned under these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding.

The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you concerning the Denied Boarding Regulations as your entitlement to any compensation or other payment (as dealt with above) is covered by the airline’s obligations under the Denied Boarding Regulations. Please note, that your rights (“Changes and Cancellations by Us”) and our liability limitations (“Our Liabilities and their Limitations”) are not affected by the above-Denied Boarding Regulations except that we are entitled to argue that the amount you receive or are entitled to receive from the airline is sufficient to meet any compensation obligation we may have to you as your tour operator as a result of any such cancellation, delay, downgrading or denied boarding.



Transfer Problems. 

In the event of any disruption to elements of a trip, such as the non-departure of a boat or plane, NKOLLO Tours will endeavor to reorganize the trip to minimize inconvenience. However, the Company cannot be held responsible for any consequential effects resulting from such disruptions. As a precaution, customers are urged to verify exact times and schedules for transport with local operators. While we make efforts to design trips that mitigate such risks, some departures may have potential for significant knock-on effects. We aim to alert customers to any such possibilities.

In Tanzania, it is advisable to incorporate flexibility into travel schedules, as last-minute changes and instantaneous delivery are not commonplace. It is important to note that any failures arising from reservations made less than seven days in advance are entirely at the customer's risk.


(Note: NKOLLO Tours reserves the right to update and modify its policies and procedures as necessary.)



NKOLLO Tours holds no liability for any loss, damage, or injury resulting from any deficiency, error, or omission in the information conveyed to the customer during the sale or subsequent delivery of the product. While specific room requests are typically accommodated, they cannot be guaranteed. In cases where a booking has been erroneously made or double-booked, and the customer is unable to stay in the selected hotel, the company will only refund the amount paid by the customer for that specific element of the trip.


Health and Safety Expectations.

Ensuring personal health and safety during the trip is paramount. It is the responsibility of the client to take all necessary and recommended health precautions. Vaccination requirements may vary and are subject to change. We advise consulting a local travel health specialist for detailed information. When traveling to Tanzania, customers should be aware that standards of hygiene, security, and service may differ from more developed areas. Inadequate health precautions by travelers pose significant concerns. Additionally, travelers may not always expect the same levels of health and safety as they are accustomed to back home. Child seats may not be mandatory or readily available. For specific concerns or requirements in this regard, clients are encouraged to inquire before booking, as no special cancellation terms are offered for deficiencies in this area.


Terms and Conditions of Suppliers.

Many services comprising your trip are provided by independent suppliers, each governed by their own terms and conditions. These terms may limit or exclude the supplier's liability, often in accordance with relevant international agreements. Copies of these terms and conditions are available from the respective supplier.


Customer Protection.

Our clientele originates from diverse global locations. In the absence of a universal bonding agency, we adopt a practical approach to safeguarding customers against potential catastrophic company failures:

  • We remit payment to all suppliers well in advance of your arrival to ensure the preservation of bookings even in the event of our company's failure.
  • Profits are retained in a separate bank account until after customers have completed their trip. Other contingencies are covered by travel insurance, which we mandate all customers to obtain at the time of booking to safeguard against cancellations. This strategy enables us to extend booking security to our global clientele.


Legal Jurisdiction.

All contractual matters and disputes shall be governed by Tanzanian law. Parties agree that any disputes or claims arising between them shall be exclusively settled by the courts of Tanzania.


Fraudulent Enquiries.

Requests for quotations or information submitted by competitors, potential suppliers, or their affiliates under the guise of genuine customer inquiries will be treated as fraudulent. Discovery of such fraud will be pursued through legal channels. Compensation claims will encompass direct time losses incurred in investigating such cases, along with broader claims regarding competitive advantages gained through access to sensitive information in our operational environment.


  • "Company": NKOLLO Tours and Safaris
  • "Group Leader": Primary client responsible for trip arrangements.
  • "Contract": Agreement between the Company and the Group Leader.


(Note: The above terms and conditions are subject to change at the discretion of NKOLLO Tours and Safaris.)

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