The customer submits an inquiry to us regarding their desired travel arrangements, including destination, travel dates, number of travellers, and any specific preferences or requirements.
The inquiry can be made through various channels, such as the agency's website(**insert link), email (info@nkollotours.com), phone/WhatsApp +255718111173, or in-person visit.
Consultation and Proposal:
Our representative will engage with you to understand your travel needs and preferences in detail.
Based on the information provided, we will prepare a customized travel proposal, including suggested itineraries, accommodation options, transportation, activities, and associated costs.
The proposal may include multiple options for the customer to choose from.
Review and Confirmation:
We then present the travel proposal to the you the customer , either in person, via email, or through an online platform.
You are then required to review the proposal, seek clarifications or request modifications if needed.
Once you (the customer) is satisfied with the proposed itinerary and associated costs, you are to provide us with confirmation to proceed with the booking.
Booking and Payment:
Nkollo tours initiates the booking process with the relevant service providers, such as airlines, hotels, or tour operators, based on the confirmed itinerary.
The agency then informs the customer about the payment terms, including any deposit requirements and deadlines for balance payments.
The customer makes the necessary payments to the agency as per the agreed terms, which may include the cost of flights, accommodation, activities, and agency service fees.
Travel Documentation:
The agency provides guidance to the customer regarding the required travel documentation, such as passports, visas, and health certificates, based on the destination and customer's nationality.
You (The customer) is responsible for obtaining and verifying the validity of your travel documents.
The agency may offer assistance or recommendations for obtaining necessary visas or travel insurance, if required.
Confirmation and Itinerary:
The agency receives the confirmations from the service providers and prepares a comprehensive itinerary for the customer.
The itinerary includes details of flights, accommodation, transfers, activities, and any other relevant information.
We will then share the final itinerary with you (the customer) through phone, email or a dedicated online portal.
Pre-Trip Assistance:
Before the trip, we always provide pre-trip assistance to the customer, answering any last-minute queries, providing travel tips, and addressing any concerns.
We also offer additional services like airport transfers, travel insurance, or local transportation arrangements as per the customer's request.
Post-Trip Support:
After the trip, we are keen on seeking feedback from the customer regarding their travel experience and the services provided.
If there are any issues or complaints, the agency aims to resolve them promptly and satisfactorily.
